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So after I downloaded the Android 4.4 (KitKat) update for my HTC One this week it appears that HTC have pulled the update from general availability.  I was curious about exactly why this was since whatever cause them to remove it has now been installed on my phone.  I started a chat with HTC UK support, asking them what had caused the withdrawal:

Roman P:  Dear HTC One customer,

The current release of Android 4.4 (KitKat) software has been temporarily taken off line. As HTC are committed to quality and providing the best customer experience possible we made this decision. This is temporary so please stay tuned over the next few days for a new release. We appreciate your patience

Roman P:  Is there anything else I can help you with today?

Gerard Krupa:  You could answer the question I asked instead of pasting your script

Gerard Krupa:  If there is a flaw in the firmware I’ve installed on my phone severe enough that it was removed from general availability I think it’s only reasonable that I should be informed what serious problem it might now be suffering from

Roman P:  We cannot comment anything about KitKat update. Please understand my position. I have to follow comapny (sic) policy as well.

So it seems that HTC have instructed their first line support not to provide any information on what caused the withdrawal leaving those of us who installed it while it was available with some unknown bug or security flaw infecting our devices.  This certainly doesn’t inspire me to give any more of my cash to the struggling handset manufacturer.


February 27th, 2014

Posted In: Phones, Problems

Tags: , , , , , ,

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