So the last deadline has passed with no pen and no more word from Monnin & co. I’ve now requested that the Swiss consumer ombudsman deal with the matter. I strongly recommend that everyone avoids this company. I can’t help but wonder if Monnin’s other company (Novatiq, a company that claims to make military robots and hasn’t posted any news on their site for 2 years) is also all smoke and mirrors.
Gerard February 3rd, 2014
I decided to buy one of these to use as a PC-on-a-stick since it has a generous 256GB(-ish) of space and USB3.0 high speed support for what seemed like a reasonable price of around £150 (discount of about £300 from RRP). There are a few reviews knocking the reliability but it has a 5 year warranty (with Amazon taking responsibility for fulfilling it) so as long as I kept it backed periodically on my Windows Home Server box this seemed acceptable.
I’d started with a WD My Passport, moved on to a 120GB SSD in a 2.5″ caddy but wanted something smaller that I could pick up with my MacBook Pro without worrying about a cable getting yanked out.
I have to say I’m very disappointed. Copying my (already 23GB) Parallels Windows 8.1 VM was actually very quick but that was the last time it impressed me. Random-access speed on this drive is not remotely good enough to run a Windows VM. It would hang for minutes at a time, controls would be unresponsive and when I finally gave up it took about 10 minutes to shut down. Running on both the external HDD and USB3.0 SSD it was difficult to tell the difference from a SATA device.
Gerard January 26th, 2014
Posted In: Gadgets
Gerard January 14th, 2014
Posted In: Gadgets
Well it’s been a week since my last e-mail to Swiss-3dPrint requesting cancellation and refund. I have received no refund and no reply from them. My next email is on its way to the Swiss e-commerce ombudsman (via http://www.konsum.ch/ombudsstelle) who say they can intervene if you can’t find a consensus by contacting the vendor yourself:
Hi,Apologies for contacting you in English but I don’t speak German or Italian and my French is very rusty.In August 2013 I pre-ordered a product online from http://www.swiss-3dprint.com/ that was estimated for delivery before the end of October 2013. Since then I have had numerous e-mail conversations with Jean-Charles Monnin, CEO of this company regarding delivery of my order.On more than one occasion Mr Monnin has promised delivery of the product in a very short time and to provide a courier tracking number. At one point he told me that the order was already dispatched but since it never arrived and he never provided a tracking number I believe that he was lying to me.My last email to him was sent on 2 January 2014 (one week ago) requesting that my order should be cancelled and a full refund of my payment returned. I have received no response to this e-mail.I must stress that at no point have I received my ordered product or any courier tracking information from them.Can you provide any information on how I can escalate this matter?Regards,Gerard Krupa BSc MBCSUnited Kingdom
That’s right, I’m now quoting fairly meaningless post-nominal letters at people just to emphasise that I’m qualified to rant at people from a position of experience and respect.
Gerard January 10th, 2014
Decided to replace my G700s due to its inability to handle lots of EM interference (what use is a wireless mouse you can’t use wirelessly) and the DarkField sensor in the newer model. So far it’s looking good. The tracking is smooth, the DPS can be altered at the press of a button just like the G700s and it feels solid without being heavy. My only reservation so far is that I prefer more resistance and clickiness in the scroll wheel.
Gerard January 5th, 2014